The report highlights the excellent person-centred care given by our team to all our residents.
Congratulations and thanks go to everyone at Team Field House.
The Inspectors description of our service:
“We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We undertook a comprehensive inspection of Field House on 13 and 14 March 2018. This involved inspecting the service against all five of the questions we ask about services: is the service safe, effective, caring, responsive and well-led.
The inspection was unannounced. This meant the staff and the provider did not know we would be visiting. The inspection was carried out by two inspectors and an expert by experience on 13 March 2018 and one inspector and an expert by experience on 14 March 2018. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection visit we looked at the information we had received about the home. We looked at the notifications we had received. Notifications are information about important events which the provider is required to tell us about by law.
During our visit, we spoke with 17 people who lived at the home and 10 visitors. We spent time with people in their bedrooms and in communal areas. We observed the way staff interacted and engaged with people.
We spoke with the chief executive, the head of care quality, the registered manager, the deputy manager, the operations manager and 12 staff that included registered nurses, care staff, maintenance, housekeeping, laundry, activity and catering staff. We observed medicines being given to people. We checked how equipment, such as pressure-relieving equipment and hoists, was being used in the home.
We looked at five people’s care records in detail and checked other care records for specific information. We looked at medicine records, staff recruitment files, staff training records, quality assurance audits and action plans, records of meetings with staff and people who used the service, complaints records and other records relating to the monitoring and management of the care home.”